ADVERT FOR THE POSITION OF FRONT OFFICE ASSISTANT – CLOSED

Background Information

The Inter-University Council for East Africa (IUCEA) is a strategic institution of the East African Community (EAC) responsible for coordinating the development of human resources and research in the region.  IUCEA is charged with a number of responsibilities among them being to coordinate academic and research activities jointly undertaken by Partner states and member university institutions.  The main objectives of IUCEA are to (i) facilitate networking among universities in East Africa, and with universities outside the region; (ii) provide a forum for discussion on a wide range of academic and other matters relating to higher education in East Africa; and (iii) facilitate maintenance of internationally comparable education standards in East Africa so as to promote the region’s global competitiveness in higher education.

In order to fulfill its current mandate and to meet all its objectives and planned activities, IUCEA now wishes to recruit one staff at the Secretariat for the position ofFRONT OFFICE ASSISTANT (G3). Applications are invited from qualified individuals from the Republic of Uganda.

Job Title:   Front Office Assistant

Office:                 Human Resource and Administration

Grade:                 G3

Job Reports to:  Senior Administrative Officer

Job Supervises:  None

Job Purpose:  Manage the front office and helpdesk; receive and direct all incoming calls, visitors appropriately and/or provide relevant information

Duties and Responsibilities

  1. Receive and provide information to visitors and direct them appropriately
  2. Handle and operate switchboard

iii.   Maintain incoming and outgoing telephone records

  1. Answer and direct telephone calls
  2. Maintain visitors register
  3. Advise and direct delegates and participants on hotel accommodations and meeting venues

vii    Participate in document preparations for IUCEA meetings and other activities

viii. Perform any other duties as may be assigned by the supervisor from time to time

Key Performance Indicators

  • Visitors feedback received
  • Incoming and outgoing telephone attended to in a timely manner
  • Front Office kept tidy at all times

Minimum Job Requirements

Academic and Professional Qualifications

  • A Diploma in Office Management, Secretarial Studies, Public Relations or Office Administration
  • A Bachelor’s degree in related field is an added advantage
  • Training in ICT is an added advantage

Working Experience

Minimum 4 years managing a front office in a busy organization

Key Competencies

Must be Customer focused, have excellent communication, listening skills, and ICT skills

Tenure and Remuneration

The successful applicant shall serve for a term of 5 years, renewable upon satisfactory performance. A comprehensive remuneration package commensurate with the EAC G3 Job offers shall be offered to the suitable candidate. Additional details on this package may be obtained from the undersigned.

Age Limit: Not more than 55 years.

Notification

The successful candidate shall be notified of his/her appointment by 1st April 2019.

Submission of Applications

The deadline for submission of applications to the IUCEA Secretariat is 7th March 2019. Only shortlisted candidates will be contacted before 30th March 2019.

 Application letters should be accompanied by the following:

(i)            Certified copies of the applicant’s certificates and transcripts

(ii)          Up to date and comprehensive Curriculum Vitae

(iii)        Addresses of three referees

(iv)        Proof of nationality such as National ID or Biodata page of the passport.

Applications marked “APPLICATION FOR THE POST OF FRONT OFFICE ASSISTANT in hard copy or electronic is addressed to:

The Executive Secretary

Inter-University Council for East Africa

Plot M833, Kigobe Road

Kampala, Kyambogo

P.O. Box 7110, Kampala, Uganda

Tel: +256 773181662

E-mail: recruit@iucea.org

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